Browser's cache, is a collection of web pages, including the text, images, and most other media contained on them, that is stored on your computer or phone. This is to ensure faster loading time for frequently visited websites. As your browser cache might be storing our old website, you are not able to access the new one.

Web Browsers

The easiest way to clear your browser's cache is by using Ctrl+Shift+Del. You will be prompted with the following dialogues in each of the browsers. Choose only Cached images and files as you might lose your other data. 

Google Chrome


The process is same for Internet Explorer and Microsoft Edge. After clearing cache, please visit Note that you will not have these issues on the STEP Android App.