STEP Helpdesk

General Queries 10

• What is STEP?
• Is there any eligibility for taking the test?
• How should I enrol in your programme?
• Is the STEP test accepted by other countries for migration?
• How is it going to help me to prepare for CAT/UPSC/Bank exams?

View all 10

Signup and Login 2

• How do I create an account with STEP?
• I’m unable to login. How do I reset my PIN?

Daily STEP 1

• How to access The Daily STEP?

Free Test 2

• What do I get for Free?
• How do I upgrade?

Billing and Payments 3

• How to apply my coupon code?
• I have paid but I didn't receive the product
• I need a payment receipt. What Should I do?

Technical Issues 3

• Speech is not working on the Web
• Why does the test time sometimes "jump" after a listening question?
• What should I do if the video does not play?

Stepathon 3

• How to take STEPAthon?
• My scores have changed on the dashboard. What happened?
• What is STEPathon 4?

The Technology of STEP 2

• What skills does STEP test?
• How are questions scored?

Coach Related Questions 4

• Rescheduling a Call
• Canceling a Call
• Tried to Reschedule or Cancel but was unable to
• Submitting Assignment or Task

General Queries 3

• Can I access the course on Mobile/Tablet?
• How do I download the Android App?
• Is there an iPhone app for STEP?

Technical Issues 2

• Video not playing. App is slow. What should I do?
• I couldn't record my voice. Speech is not working